Hilton Cambridge City Centre

The welcome is worth mentioning. The staff (she was from Holland) was so friendly and helpful that it almost felt like coming home after being away. This was replicated by most of the staff I have to admit, even at breakfast.

Honestly nothing I can think of.

The excellant front desk reception staff.A very good breakfast

In bathroom all toiletries had not been replenished and no shower cap

Front of house staff a little business like for my tastes. Efficient but could be more friendly. Concierge was great- very helpful. Good parking facilities. Room was good.

The staff were amazing - they were extremely polite and professional, on the way in and out. They answered my queries about breakfast, and arranged me a morning newspaper, without fuss. Most importantly though (and something I will remember), we overslept but no-one fussed about check-out times, over-stay charges, etc.. they just thanked us and bid us a good journey. Refreshing stuff - I wish more hotels would operate like this!

Tiny gripes, just to help you - the bathrooms could be a bit plusher.. between the shower curtain, soap dispenser and hand rail, there was not a lot of space to shower! Also, at these room rates (we paid £150), you *really* need to offer free wifi (even Starbucks manage this, in return for a £2 coffee), and having breakfast included would have been a nice gesture too.

Central location. Valet parking

Overall look rather doudy. Unimaginative interior design. Bedroom rather depressing with nasty a/c smell. Fixed windows and therefore no possibility of fresh air. Poor view from bedroom window. Main entrance straight onto stairs and escalator not very welcoming

Position, breakfast and gym

When I booked I was assured of a non smoking room but was given a smoking room with no chance of change which meant that I had to have the window open all all the time .The hotel said it was booking .coms fault And accepted no responsibility. I will not go back again

Friendly staff willing to help and nothing was too much trouble. Nice meal at the restaurant, again service was of a high standard. room was clean, well appointed. Late check out no problem.

Great atmosphere situated very close to all the main siights in Cambridge. Excellent facilities and very comfortable

The location of the hotel was excellent, very central. The concierge staff could not have been more helpful - looking after bags after we checked out and even forwarding a bag to our next destination when it was left behind. It arrived later the same evening.

The decor is a little tired for the price of the rooms, particularly the bathroom.

Excellent staff, fantastic position for exploring the city of Cambridge. Special deals avaliable from reception for tourist attractions.

The lack of tea and coffee making facilities in the room was disappointing.

Welcoming from porter to receptionist. Comfortable bed

The room was of a good quality and very comfortable. Great location.

The staff were rather rude and somewhat arrogant.

The location was wonderful -- right in the city centre and conveniently located to reach all the tourist spots in town.

Good position, front desk, concierge, porter staff were excellent, lots of space, dinner was quite good, breakfast buffet very good, room clean.

without thinking used the hotel phone, ridiculously expensive, also generally expensive for type of hotel, restaurant and bar staff tried hard but were inexperienced.

The location is the winner with this hotel, plus the valet parking.

one of us became ill following breakfast at the hotel. We did mention this as we had to check out earlier than we had booked for.